Frequently Asked Questions (FAQ)

Whether you're looking for a unique gift, a beautiful resin ornament or a personalised keepsake, I'm here to help.

Below you'll find answers to some of the most frequently asked questions about my handmade creations, ordering process and delivery options. If you can't find the answer you're looking for, please get in touch. We'll be happy to help!

Q. What is Resin & Beyond Studio?

A. Resin & Beyond Studio is an independent handmade business based in Lancaster, Lancashire, United Kingdom. I create unique resin pieces with care and attention to detail, including decorative ornaments, fantasy dragons, personalised keepsakes and gifts. Every creation is made with love, making each piece a little different from the next.

Q. Are your products handmade?

A. Yes! My resin creations are handmade, with each piece carefully poured, finished and checked before being sent to its new home. As every item is individually crafted, slight variations in colour, patterns, glitter placement and appearance may occur.

1. Ordering and Personalisation

Q. How do I place an order?

A. Simply browse the shop, choose your favourite item and follow the checkout instructions. Please read the product description carefully before purchasing, particularly if you're ordering a personalised item.

Q. Do you offer personalised products?

A. Yes! Selected products can be personalised to make them extra special. Personalisation options vary by product. Please read the relevant product description for details about the choices available and any information I need from you.

Q. Can I choose my own colours?

A. Yes, selected products offer colour choices. Where colour customisation is available, the options and instructions will be explained in the product listing. If you're unsure whether a particular colour combination is possible, please contact me before ordering.

Q. Can I request a completely bespoke design?

A. Of course, we're happy to hear your ideas! Please get in touch with us with details of what you have in mind, and we'll let you know whether we can accommodate your request. Bespoke requests are subject to availability and feasibility. Email us at [email protected]

Q. Can I change my order after placing it?

A. We cannot guarantee that changes will be possible once your order has started or your item has been completed. Any cancellation or changes will be handled in accordance with our Terms & Conditions and Returns & Refunds Policy. If you do change your mind, please contact us as soon as possible. 

3. Handmade Products

Q. Will my item look exactly like the photographs?

A. Product photographs show examples of my creations, but handmade resin pieces can vary slightly. Differences in colour, glitter distribution, patterns and other decorative details are a natural part of the handmade process. Screen settings can also affect how colours appear. We always aim to represent our products as accurately as possible.

Q. Are small bubbles or imperfections possible in resin?

A. Yes, resin can occasionally contain tiny bubbles or minor variations despite careful preparation and finishing. We always check our creations before dispatch and aim to ensure they meet our quality standards. If you believe your item has a significant defect, please contact us so we can help.

Q. Are your products suitable for children?

A. No, they are not suitable for anyone under the age of 10. Our resin creations are primarily decorative items and gifts, not toys, unless a product listing specifically states otherwise. Please keep decorative resin items away from young children and pets, particularly where small parts could present a choking hazard. Always follow any care or safety information supplied with your item.

4. Production and Dispatch

Q. Are your products ready-made or made to order?

A. Product availability varies. Some items may be ready to dispatch, while others are made to order or require personalisation. The relevant product listing will explain the arrangement for that item.

Q. How long will my order take?

A. Processing times vary depending on the product you order.

• For smaller resin items: Please allow 3–10 business days for processing and preparation before dispatch.
• For Personalised, made-to-order or larger resin items: Please allow 2–6 weeks for processing and preparation before dispatch.

Business days exclude Sundays, bank holidays, Christmas Eve, Christmas Day and New Year's Day.

Please note that these timeframes cover processing and preparation only and do not include delivery time. For further information about estimated delivery times, please refer to our Shipping & Delivery Policy and the individual product listing.

As all our resin creations are handmade with care, we appreciate your patience while we prepare your order. Thank you for supporting Resin & Beyond Studio!

Q. Do you offer express delivery?

A. Available delivery services and charges will be displayed at checkout where applicable. If you need an item by a particular date, please contact us before ordering. We cannot guarantee a delivery date unless this has been expressly agreed.

5. Shipping and Local Collection

Q. Where do you deliver?

A. Resin & Beyond Studio is based in Lancaster, Lancashire, United Kingdom. Available delivery destinations and postage charges will be shown at checkout. Please check the available shipping options before completing your order.

Q. How much does delivery cost?

A. We use Royal Mail delivery service; postage charges depend on the available delivery service and your order. Any applicable charges will be displayed at checkout before you complete your purchase.

Q. Do you offer local collection?

A. Yes! Free local collection is available exclusively to customers who live in the Skerton, Beaumont, Mount Avenue and Slyne Road areas of Lancaster, Lancashire.

Please note, collection is not available to customers who live outside these specified areas.

Q. How do I arrange local collection?

A. If you live in one of the eligible areas, please select the local collection option at checkout where available, or contact us before ordering to confirm your eligibility.

Once your order and collection arrangements have been confirmed, We'll contact you to agree a suitable collection date and time. Your collection address will be provided privately as part of those arrangements. Please do not attend before a collection time has been agreed.

Q. Can I collect my order without paying postage?

A. Yes, if you're eligible for local collection and the collection arrangements have been agreed. Local collection is free, so no postage charge applies to orders collected in person. Customers outside the eligible areas must choose an available postal delivery option.

6. Payments

Q. What payment methods do you accept?

A. Available payment methods are displayed at checkout through the payment services supported by the shop. Please check the checkout page for the options available when placing your order.

Q. When will I be charged?

A. Payment is processed as soon as the order is placed. Please follow the payment instructions displayed when placing your order.

7. Returns, Refunds and Problems with Orders

Q. Can I return an item if I change my mind?

A. Your cancellation and return rights depend on the type of product you purchase and the circumstances of your order. Certain genuinely personalised items are exempt from the usual change-of-mind cancellation right. However, made-to-order items are not automatically exempt. Please read our Returns & Refunds Policy for full details.

Q. What if my item arrives damaged or faulty?

A.We want our customers to be happy with our products, if your item arrives damaged or faulty, please contact us at [email protected] and include your order number, a description of the problem and clear photographs if appropriate. We will work with you to resolve the issue in accordance with your statutory rights.

Q. What if I receive the wrong item?

Please contact us as soon as possible at [email protected], including your order number and details of what you received. We will look into the issue and help arrange an appropriate resolution.

8. Caring for Your Resin Creations

Q. How should I care for my resin item?

A. To help keep your resin creation looking its best:

• Handle it gently and avoid dropping it.

• Keep it away from prolonged direct sunlight and excessive heat.

• Clean it gently with a soft, dry or slightly damp cloth.

• Avoid abrasive cleaners, harsh chemicals and rough scrubbing.

• Keep it away from open flames and hot surfaces.

• Do not use decorative resin items for food or drink unless the specific product has been expressly confirmed as suitable for that purpose.

Q. Can resin items be placed outside?

A. Unless a product listing specifically states otherwise, our resin creations are intended for indoor decorative use. Prolonged exposure to sunlight, weather and temperature changes may affect their appearance or condition.

9. Contact Me

Q. I still have a question. How can I get in touch?

A. We'd love to hear from you! You can contact Resin & Beyond Studio using either of the following:

Email: [email protected]
Facebook: Resin & Beyond Studio
Contact Form: Displayed on our website page under Contact

If your enquiry relates to an existing order, please include your order number so we can assist you more easily.

Thank you for supporting my small handmade business :)