Returns and refunds

Last Updated: 15th October 2026

At Resin & Beyond Studio, every item is handmade with care and attention to detail.
We are committed to providing high-quality products and ensuring that you are
satisfied with your purchase. If an issue arises, we will do our utmost to
assist you.

1. Returns & Cancellations for Non-Personalised Items

For non-personalised items purchased online, you have the legal right to cancel
your order within 14 days of receiving it. Following notification of
cancellation, you must return the item within a further 14 days. Where you
cancel under these provisions, you may be responsible for the return postage
costs, provided this was made clear before purchase.

Items must be handled with reasonable care. You may be liable for any reduction in value resulting from handling beyond what is necessary to inspect the item. Any refund due will be processed in accordance with applicable consumer law.

2. Personalised & Custom-Made Items

Personalised and custom-made items produced to your specifications, or clearly personalised for you, are exempt from the standard 14-day cancellation right. This may include, but is not limited to, personalised resin keepsakes, memorial hearts and other items created specifically to meet your requirements.

Please check all personalisation details carefully before submitting your order. Once the cancellation exception applies, personalised items generally cannot be cancelled solely because you have changed your mind.

This does not affect your statutory rights where an item is faulty, damaged, not as
described or otherwise fails to meet the requirements of applicable consumer
law.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or differs from what you ordered, please email
us at resin.beyond.studio@hotmail.com within 24 hours.

To help us investigate the issue, please provide
• Your order details.
• A description of the issue.
• Clear photographs of the item and its packaging, where applicable.

We will review the matter and work with you to determine an appropriate resolution.
Your statutory rights under UK consumer law remain unaffected.

4. Refunds

Where a refund is due, it will be processed in accordance with applicable consumer law.

For cancellations covered by the standard online cancellation rights, refunds will
generally be issued using the original payment method, unless an alternative
arrangement has been agreed.

Where required by law, refunds will include the cost of the applicable standard delivery option. Any additional cost associated with selecting a more expensive delivery method will not be refundable.

Refunds will be processed within the timeframes required by applicable law.

5. Return Conditions

If you wish to return an item because you have changed your mind, please contact us before sending it back. We will then provide you with the relevant return instructions
and explain the process.

Unless otherwise agreed or required by law, customers who cancel an order under the
standard change-of-mind cancellation rights are responsible for the cost of
returning the item.

Faulty, damaged or incorrectly supplied items will be dealt with in accordance with
your statutory rights under applicable consumer law.

6. Returns and Refunds for Locally Collected Orders

Orders collected in person are subject to the same applicable cancellation rights, returns procedures and statutory consumer protections as orders delivered by post.

If you have a problem with an item collected from Resin & Beyond Studio, please contact us at resin.beyond.studio@hotmail.com or through our Facebook page, Resin & Beyond Studio. Please include your order number and explain the issue. Photographs may also be helpful when reporting a damaged, faulty or incorrect item.

If your item is faulty, damaged or does not match the agreed order, please contact us so that we can discuss an appropriate resolution in accordance with your statutory rights. Whether you can cancel or return an item because you have changed your mind depends on the applicable cancellation rules and the type of product purchased. Certain genuinely personalised goods may be exempt from the usual statutory change-of-mind cancellation right. However, made-to-order products are not automatically exempt.

If a return is agreed or required under applicable law, we will explain how to arrange it. Please contact us before returning an item so that the appropriate arrangements can be made.

Choosing local collection does not remove or restrict any statutory rights you may have under applicable consumer law.

6. Handmade Products

Each resin item is individually handmade, and slight variations in colour, pattern,
glitter placement and finish may occur. These variations are a natural characteristic of handmade products and are not considered defects.

This does not affect your statutory rights where an item is faulty or does not correspond with its description.

7. Contact

If you have a question about a return, cancellation, or refund, please get in touch.

Email: resin.beyond.studio@hotmail.com

Facebook: Resin & Beyond Studio

Thank you for supporting Resin & Beyond Studio and choosing handmade. Your support means so much to my small business.