Personalised & Made-to-Order FAQs
At Resin & Beyond Studio, I love creating unique resin pieces that feel personal and meaningful. Whether you're choosing a colour for a fantasy dragon, ordering a personalised keepsake or requesting something special, I'll do my best to help bring your ideas to life.
Below are answers to some common questions about personalised and made-to-order products.
Q. What is the difference between ready-made and made-to-order products?
- Ready-made products have already been created and are available to purchase, subject to stock availability.
- Made-to-order products are created after an order has been placed. This allows me to make your item according to the options available in the product listing.
Please check each product description to see whether an item is ready-made or made to order.
Q. Can I choose my own colours?
A. Yes, selected products offer colour customisation. Depending on the product, you may be able to choose colours, glitter or other decorative details from the available options. Please check the individual product listing for the choices offered. If you have a particular colour combination in mind, feel free to contact me before ordering to discuss whether it's possible.
Q. How do I request a personalised item?
A. Each product listing will explain how to provide your personalisation details. Depending on the product, you may need to provide details such as a name, message, colour choice or other requested information. Please double-check your spelling and all personalisation details before submitting your order, as these will be used to create your item.
If the listing asks you to contact me with your choices, please include your order number so I can identify your purchase.
Q. Can I request a completely bespoke design?
A. Yes, of course, I am always happy to hear your ideas! If you'd like something different from the options shown in my shop, please contact me before placing your order. Tell me what you have in mind, and I'll let you know whether it's something I can create.
Bespoke requests are subject to feasibility, materials, availability and agreement before work begins. Please don't assume a bespoke request is confirmed until we've discussed and agreed on the details.
Q. Do you make personalised memorial keepsakes?
A. Selected keepsakes may be personalised to commemorate a much-loved pet or preserve a special memory. Available personalisation options will be explained in the relevant product listing. If you're considering a memorial keepsake, please read the listing carefully and contact me if you have questions about the available options before ordering.
I understand that memorial pieces can be especially meaningful, and I aim to approach these orders with the utmost care, respect and attention to detail.
Q. Can I include photographs, names or dates?
A. Some personalised keepsakes may offer options for photographs, names, dates or short messages. The options and any limits will be specified in the relevant product listing. Please check these carefully before placing your order.
Where photographs or personal information are requested, please ensure you have permission to provide and use them for your order.
Q. Can I change my personalisation after placing my order?
A. Please contact me as soon as possible if you need to change your personalisation details. I cannot guarantee changes will be possible once work has started or the item has been completed.
For this reason, please check your choices, spelling, dates and messages carefully before submitting your order.
Q. How long do made-to-order items take?
A. Made-to-order items require time to create, finish and check before dispatch. The applicable production and dispatch times will be stated in the product listing and/or our Shipping & Delivery Policy.
If you need an item for a particular occasion, please contact me before ordering. I cannot guarantee arrival by a specific date unless this has been expressly agreed.
Q. Will my personalised item look exactly like the photographs?
A. Each resin creation is individually handmade, so small variations in colour, patterns, glitter placement and other decorative details may occur. Your finished item may not be identical to the photographs shown in the shop display. However, I aim to create a piece that reflects the product description and the personalisation choices agreed for your order.
Colours may also appear slightly different depending on your screen settings.
Q. Can I cancel or return a personalised or made-to-order item?
A. Your cancellation and return rights depend on the type of product and the circumstances of your order. Certain genuinely personalised goods may be exempt from the usual statutory change-of-mind cancellation right. However, made-to-order products are not automatically exempt.
Your statutory rights relating to faulty, damaged or misdescribed goods remain unaffected. Please read our Returns & Refunds Policy for further information.
Q. What if I provide the wrong personalisation details?
A. Please contact me as soon as possible if you notice an error. If work has not started, I may be able to correct the details. However, I cannot guarantee changes will be possible once production has begun or the item has been completed.
If there is a problem with an item that does not match the details agreed for your order, please contact me so we can discuss an appropriate resolution.
Q. How do I ask about a personalised order?
If you have an idea or question before ordering, we'd love to hear from you!
Email: [email protected]
Contact form: Displayed on our website under Contact.
Facebook: Resin & Beyond Studio
Please include your order number if your enquiry relates to an existing purchase.
Thank you for choosing Resin & Beyond Studio. Every personalised creation is an opportunity to make something a little more meaningful.